Terms and Conditions - the legal stuff!
IMPORTANT:
Please read our terms and conditions before booking. We strongly recommend you take out travel insurance to cover cancellation of your booking.
1. Accuracy of Descriptions – all descriptions are given in good faith and in the belief that they are true. Any dispute between the parties involved in the booking agreement will be settled according to English Law.
2. Arrivals and Departures – usual check-in is between 4pm-6pm, if you cannot make these times please contact us to make separate arrangements. Checkout on day of departure is by 11am. Rooms to be vacated between the hours of 11am and 3pm to allow for cleaning and preparation for new arrivals.
3. Children and Pets – We do not accept children under the age of 18 or pets.
4. Payment Terms – Bookings made within 30 days of arrival date must be paid in full. Bookings made for arrival dates beyond 30 days must be secured by a 25% deposit or one night’s tariff, whichever is greater.The deposit is non-refundable. However, if for any reason we have to cancel your booking in advance of the arrival date you will be refunded in full any funds paid in advance. We accept no liability for any further charges you may incur due to our cancellation. We will endeavour to give you as much notice as possible in such cases.
5. Confirmation of Booking – a booking is only deemed to have been contracted when full payment has been received and a receipt of such is sent/handed to you either in person, by email or by post. Any receipt sent in error (i.e. giving incorrect details) is invalid for these purposes. Any previous action is a tentative booking and not legally binding on either party.
6. Payment – We accept payment via the following methods:
a. Secure online booking via our website using credit/debit cards (we accept payment by Mastercard, VISA, JCB, Maestro, Electron). Please note credit cards incur a 2% surcharge - whereas debit cards do not.
b. Telephone (or in person) - using our secure Point of Sale device and credit/debit card details you provide to us in confidence. Credit cards will incur a 2% surcharge.
c. Cash - for ad hoc walk-in bookings. Cheques are not accepted. For visitors needing to pay in cash there is a post-office in the village that may cash cheques with proof of identification or local banks available in Bude, Holsworthy or Launceston.
7. Age of person Booking – Only people over the age of 18 may book our rooms or property.
8. Cancellations – Cancellations made by you within 7 days of the arrival date will be charged at the full amount – unless we can re-let the rooms for the same period of the booking, in which case the booking will be refunded less the deposit. Cancellations made by you within 30 days to 7 days of the arrival date will be charged the deposit. Cancellations made more than 30 days in advance of the arrival date will refunded in full although there will be a £10 administration fee deducted. Where possible we will attempt to re-let the room and refund any monies (less the administration fee) however we reserve our right to apply these cancellation terms where this is not possible. Therefore please advise us as soon as possible if your plans change and where possible you should seek to cover your visit with travel insurance to avoid losses due to unforeseen circumstances.
9. Modifications to bookings – where possible and with good advanced notice we will accommodate changes you make however if this results in having to cancel a booking the cancellation terms above will apply.
10. Basis of Occupancy – The maximum number of guests allowed per room is 2, or 1 if booked as a single, if this is exceeded without our permission this is considered a breach of your booking agreement and cancellation terms may apply. The accommodation is for use as temporary accommodation only, there is no right to remain in the accommodation after the booking period. The guest agrees to adhere to our arrival and departure times as confirmed when booking and stated within these terms and conditions. The person confirming the booking is and will remain responsible for the members of their party and should make sure they are aware of the booking conditions and that they meet the obligations arising therefrom in every way. If the booking conditions are contravened in any way we reserve the right to refuse entry to the property and no money will be refunded.
11. Third Party Visitors - Where a paying guest invites non-paying third parties to our site the guest is responsible for their behaviour and welfare. Third parties invited onto our property have no right to accommodation, no right to breakfast or any of the rights of a paying guest. We reserve the right to ask third parties invited to our site by paying guests to leave our property.
12. Dietary requirements – where possible we will do our best to provide alternative food to cover special dietary needs, however, we can only advise on food contents to the extent of information provided to ourselves by the suppliers or manufacturers. Please provide good notice (minimum 48 hours) if you require a special diet, but preferably inform us at the time of booking. If you fear a severe reaction to specific foodstuffs we recommend you either bring alternative foods for your own consumption or avoid altogether any questionable foodstuff. Due to our rural location availability of specialist dietary items is limited but we will do our best to accommodate your needs.
13. Anti-Social Behaviour – As a guest in our house we expect you to be considerate of other guests, our property and ourselves. Please remember, people come here to relax and unwind.
Mobile phones, laptop computers, tablet computers, games consoles or android devices are not to be used in the dining room during breakfast. You will be asked to leave the dining room if this occurs.
When you are in your room or returning to the property late at night, please keep noise to a minimum.
Be aware that you need to ensure the front door locks closed behind you.
Where guests choose to ignore or fail to comply with our reasonable requests in this regard or continue to act in a manner we regard as anti-social and detrimental to the well-being of other guests, ourselves or our property, we reserve the right to regard the guest in breach of the booking agreement and ask the guests to leave with their booking being cancelled immediately. Bookings cancelled on this basis will not be refunded as we are unlikely to be able to re-let the property to cover the remaining of time for the booked period.
14. Social Media warnings – it is a fact of life in this day and age that some guests want to get something for nothing and will attempt to extract discounts or refunds in return for not exposing the perceived or manufactured short-falls or failings of an accommodation provider via social media, online blogs and travel-related websites. People who regularly use this method of attempting to avoid paying for their visit need to be aware of the counter-side to their behaviour in this manner as they are almost certainly logged on accommodation provider related websites which can be checked. Where this is found to be the case we reserve the right to cancel the booking in advance of arrival date. Where people have a justifiable complaint against us we are ready to discuss a solution on a case by case basis and ask they follow the complaints procedure below.
15. Responsibility – We cannot accept responsibility for any loss, damage or injury to any persons or property, including cars and goods left in the lockup storage facility, whilst on our site. Please ensure valuable items are well secured and safe.
16. Losses, Damages and Breakages – you are considered responsible for any damage, loss or breakage to any Lambley Park property used by yourselves and pets during your stay. If you lose your room key and/or front door key you will be charged £10 for the replacement set. Please be aware that not all guests will report damage or losses in the room you may occupy after them. It is therefore in your interest to report breakages as soon as you notice them. The guest undertakes to keep the premises in the same state of repair and agrees to pay the value of any damages or losses they cause to the property, fittings and effects other than reasonable wear and tear.
17. Smoking – Smoking is not permitted on the site. There are smoke detectors in each bedroom – these will activate a high pitch alarm throughout the entire house. If a room has been used for smoking there will be a surcharge of £100 for extra cleaning and you will be asked to leave the property. This will be considered a breach of contract and cancellation terms will apply.
18. Pets – Pets are not allowed.
19. Local Amenities and Attractions – details of local amenities or attractions are given as a guide andprovided to the best of our knowledge at the time. We can not be held responsible for changes to the availability (seasonal or otherwise) of the amenities or attractions described in our promotional material or website.
20. Complaints – if you have a complaint then please contact us either in person, in writing or by the telephone number on our contact page of this site within 7 days of the incident or matter which led to the complaint arising. We can only improve our service if we are able to understand where we have fallen short of the requirement and we will do everything we can to fulfill our responsibilities in a professional manner.
Please read our terms and conditions before booking. We strongly recommend you take out travel insurance to cover cancellation of your booking.
1. Accuracy of Descriptions – all descriptions are given in good faith and in the belief that they are true. Any dispute between the parties involved in the booking agreement will be settled according to English Law.
2. Arrivals and Departures – usual check-in is between 4pm-6pm, if you cannot make these times please contact us to make separate arrangements. Checkout on day of departure is by 11am. Rooms to be vacated between the hours of 11am and 3pm to allow for cleaning and preparation for new arrivals.
3. Children and Pets – We do not accept children under the age of 18 or pets.
4. Payment Terms – Bookings made within 30 days of arrival date must be paid in full. Bookings made for arrival dates beyond 30 days must be secured by a 25% deposit or one night’s tariff, whichever is greater.The deposit is non-refundable. However, if for any reason we have to cancel your booking in advance of the arrival date you will be refunded in full any funds paid in advance. We accept no liability for any further charges you may incur due to our cancellation. We will endeavour to give you as much notice as possible in such cases.
5. Confirmation of Booking – a booking is only deemed to have been contracted when full payment has been received and a receipt of such is sent/handed to you either in person, by email or by post. Any receipt sent in error (i.e. giving incorrect details) is invalid for these purposes. Any previous action is a tentative booking and not legally binding on either party.
6. Payment – We accept payment via the following methods:
a. Secure online booking via our website using credit/debit cards (we accept payment by Mastercard, VISA, JCB, Maestro, Electron). Please note credit cards incur a 2% surcharge - whereas debit cards do not.
b. Telephone (or in person) - using our secure Point of Sale device and credit/debit card details you provide to us in confidence. Credit cards will incur a 2% surcharge.
c. Cash - for ad hoc walk-in bookings. Cheques are not accepted. For visitors needing to pay in cash there is a post-office in the village that may cash cheques with proof of identification or local banks available in Bude, Holsworthy or Launceston.
7. Age of person Booking – Only people over the age of 18 may book our rooms or property.
8. Cancellations – Cancellations made by you within 7 days of the arrival date will be charged at the full amount – unless we can re-let the rooms for the same period of the booking, in which case the booking will be refunded less the deposit. Cancellations made by you within 30 days to 7 days of the arrival date will be charged the deposit. Cancellations made more than 30 days in advance of the arrival date will refunded in full although there will be a £10 administration fee deducted. Where possible we will attempt to re-let the room and refund any monies (less the administration fee) however we reserve our right to apply these cancellation terms where this is not possible. Therefore please advise us as soon as possible if your plans change and where possible you should seek to cover your visit with travel insurance to avoid losses due to unforeseen circumstances.
9. Modifications to bookings – where possible and with good advanced notice we will accommodate changes you make however if this results in having to cancel a booking the cancellation terms above will apply.
10. Basis of Occupancy – The maximum number of guests allowed per room is 2, or 1 if booked as a single, if this is exceeded without our permission this is considered a breach of your booking agreement and cancellation terms may apply. The accommodation is for use as temporary accommodation only, there is no right to remain in the accommodation after the booking period. The guest agrees to adhere to our arrival and departure times as confirmed when booking and stated within these terms and conditions. The person confirming the booking is and will remain responsible for the members of their party and should make sure they are aware of the booking conditions and that they meet the obligations arising therefrom in every way. If the booking conditions are contravened in any way we reserve the right to refuse entry to the property and no money will be refunded.
11. Third Party Visitors - Where a paying guest invites non-paying third parties to our site the guest is responsible for their behaviour and welfare. Third parties invited onto our property have no right to accommodation, no right to breakfast or any of the rights of a paying guest. We reserve the right to ask third parties invited to our site by paying guests to leave our property.
12. Dietary requirements – where possible we will do our best to provide alternative food to cover special dietary needs, however, we can only advise on food contents to the extent of information provided to ourselves by the suppliers or manufacturers. Please provide good notice (minimum 48 hours) if you require a special diet, but preferably inform us at the time of booking. If you fear a severe reaction to specific foodstuffs we recommend you either bring alternative foods for your own consumption or avoid altogether any questionable foodstuff. Due to our rural location availability of specialist dietary items is limited but we will do our best to accommodate your needs.
13. Anti-Social Behaviour – As a guest in our house we expect you to be considerate of other guests, our property and ourselves. Please remember, people come here to relax and unwind.
Mobile phones, laptop computers, tablet computers, games consoles or android devices are not to be used in the dining room during breakfast. You will be asked to leave the dining room if this occurs.
When you are in your room or returning to the property late at night, please keep noise to a minimum.
Be aware that you need to ensure the front door locks closed behind you.
Where guests choose to ignore or fail to comply with our reasonable requests in this regard or continue to act in a manner we regard as anti-social and detrimental to the well-being of other guests, ourselves or our property, we reserve the right to regard the guest in breach of the booking agreement and ask the guests to leave with their booking being cancelled immediately. Bookings cancelled on this basis will not be refunded as we are unlikely to be able to re-let the property to cover the remaining of time for the booked period.
14. Social Media warnings – it is a fact of life in this day and age that some guests want to get something for nothing and will attempt to extract discounts or refunds in return for not exposing the perceived or manufactured short-falls or failings of an accommodation provider via social media, online blogs and travel-related websites. People who regularly use this method of attempting to avoid paying for their visit need to be aware of the counter-side to their behaviour in this manner as they are almost certainly logged on accommodation provider related websites which can be checked. Where this is found to be the case we reserve the right to cancel the booking in advance of arrival date. Where people have a justifiable complaint against us we are ready to discuss a solution on a case by case basis and ask they follow the complaints procedure below.
15. Responsibility – We cannot accept responsibility for any loss, damage or injury to any persons or property, including cars and goods left in the lockup storage facility, whilst on our site. Please ensure valuable items are well secured and safe.
16. Losses, Damages and Breakages – you are considered responsible for any damage, loss or breakage to any Lambley Park property used by yourselves and pets during your stay. If you lose your room key and/or front door key you will be charged £10 for the replacement set. Please be aware that not all guests will report damage or losses in the room you may occupy after them. It is therefore in your interest to report breakages as soon as you notice them. The guest undertakes to keep the premises in the same state of repair and agrees to pay the value of any damages or losses they cause to the property, fittings and effects other than reasonable wear and tear.
17. Smoking – Smoking is not permitted on the site. There are smoke detectors in each bedroom – these will activate a high pitch alarm throughout the entire house. If a room has been used for smoking there will be a surcharge of £100 for extra cleaning and you will be asked to leave the property. This will be considered a breach of contract and cancellation terms will apply.
18. Pets – Pets are not allowed.
19. Local Amenities and Attractions – details of local amenities or attractions are given as a guide andprovided to the best of our knowledge at the time. We can not be held responsible for changes to the availability (seasonal or otherwise) of the amenities or attractions described in our promotional material or website.
20. Complaints – if you have a complaint then please contact us either in person, in writing or by the telephone number on our contact page of this site within 7 days of the incident or matter which led to the complaint arising. We can only improve our service if we are able to understand where we have fallen short of the requirement and we will do everything we can to fulfill our responsibilities in a professional manner.